Revolutionize Your Salesforce Marketplace Experience

Salesforce Marketplace, a hub of innovation, hosts 1000s of applications designed to extend the capabilities of your CRM. SMS-Magic leads the pack by providing an unparalleled conversational messaging solution natively built for the Salesforce platform. With the power of SMS-Magic, organizations can bid farewell to siloed communication and embrace a unified messaging framework across customer lifecycles, all from within their Salesforce instance.  

Seamless Integration for Enhanced Customer Engagement

The power of SMS-Magic shines brightest through its seamless, native integrations with pivotal Salesforce platforms such as Sales & Service Cloud, Console, Lightning, and the Salesforce mobile app. These integrations are more than mere conveniences; they’re strategic enablers that allow businesses to elevate their customer engagement directly within their Salesforce environment. By effortlessly connecting with the Salesforce ecosystem, SMS-Magic ensures that your team can maintain focus on what matters most—engaging customers effectively and efficiently, without the need to juggle between multiple platforms or tools.

Elevated Communication Across Digital Channels

At the heart of SMS-Magic’s offering is its unparalleled capability to facilitate communication across all types of digital channels, setting us apart in the market. Whether it’s Facebook Messenger, WhatsApp, text, or MMS, SMS-Magic offers a unique value proposition by enabling businesses to connect with their customers on their preferred channels without leaving the Salesforce environment. This capability isn’t just about providing various communication options; it’s about leveraging SMS-Magic’s strength to offer contextually rich and timely interactions across the broadest range of digital touchpoints available today. Our platform’s flexibility and comprehensive coverage ensure that every customer interaction is an opportunity to enhance engagement and deepen relationships, regardless of the channel your customers choose.

Game Changing Features at Your Fingertips

With SMS-Magic, you’re not just adopting a messaging service; you’re empowering your Salesforce interface with multiple features to elevate your messaging::

• Interactive & Automated Messaging: Set the stage for dynamic conversations with automated messaging campaigns and workflows, ensuring no customer query goes unanswered, even outside business hours.
• Messaging Origination Options: Whether it’s through the Standalone Desk, Embedded Inbox, or direct from Record pages and Lists, SMS-Magic adapts to your preferred working style.
• Marketing Automation: Launch sophisticated drip campaigns, trigger automated communications and follow-ups, execute surveys, and monitor every interaction for opportunities to turn conversations into sales.
• Comprehensive Analytics: Leverage detailed dashboards to measure engagement levels, response rates, and the overall success of your messaging campaigns.

The Power of Automation and AI

In the Salesforce Marketplace, SMS-Magic distinguishes itself by facilitating personalized digital communications and elevating them with automation and artificial intelligence. The SMS-Magic Process Builder feature allows users to automate responses based on keywords, schedule reminders, and route conversations effectively, ensuring that your messaging strategy aligns with your business rules and customer expectations.

Marketing Marvels on Salesforce Marketplace | AppExchange

Any marketer knows that the key to conversion is timely and personalized engagement. For 15 years, SMS–Magic has helped customers deliver expert digital messaging, launch targeted blasts, manage drip campaigns, and conduct surveys, all while providing the tools to track the efficacy of each effort. SMS-Magic has been called a “marketing marvel” for easily enabling professionals to deliver tailored messages that resonate with their audience, driving conversion rates, and fostering brand loyalty.

Global Reach with Local Touch

Salesforce’s  Marketplace global platform demands solutions that service customers worldwide. SMS-Magic rises to the occasion, offering global coverage across 190 global networks and 59 carriers with the flexibility to accommodate long and short codes, toll-free numbers, and the ability to bring your number or carrier. Whether your customers are in New York or New Delhi, SMS-Magic ensures your message reaches them, maintaining a local touch with global reach.

Engage Anywhere, Anytime

The modern customer expects round-the-clock responsiveness. SMS-Magic’s 24/7 response tools and bots make this a reality. Engage inbound inquiries and messages across touchpoints, time zones, regions, and channels, leveraging responsive communication tools that ensure your business is always present and engaging.

Drive Intelligent Messaging

By integrating AI-assisted messaging with your tech stack, SMS-Magic on Salesforce AppExchange scales up meaningful engagement. It’s about starting conversations, guiding decisions, and supporting customers over messaging channels, with the option to involve a real person whenever necessary. The result? A seamless experience that is both automated and personal.

Ensure Full Messaging Accountability and Compliance

In an era where data privacy and security are paramount, SMS-Magic reinforces its commitment to protecting you and your customers.  The platform provides robust mechanisms to prevent spam and security breaches and enforces strict adherence accountability to opt-in/opt-out consent, ensuring compliant messaging in line with global regulations.  

In Conclusion

SMS-Magic is not just another app in the Salesforce Marketplace; it is the top strategic partner that revolutionizes how businesses communicate with customers. With 1000s of top reviews and satisfied customers, Users have validated that SMS-Magic is expertly capable of solving the complex CRM challenges of today’s enterprises.

For organizations looking to fully leverage their Salesforce investment, SMS-Magic provides the key to unlocking advanced customer communications and operational excellence. Visit SMS-Magic on the Salesforce Marketplace today and experience the “CRM game changer” for conversational messaging. 

Becoming a Category Leader with Salesforce AppExchange Partners From the very onset, our aim wasn’t just to be another entity on the Salesforce AppExchange. It was to redefine how businesses connect with their audience. Texting, in its essence, is immediate, personal, and direct. To harness its potential, we had to delve deep, understanding the nuances of businesses and the expectations of customers, especially when aiming to be among the top 5 smartest apps on Salesforce.

Unparalleled Features – Our Cornerstones of Success on Salesforce AppExchange

Compliance – In today’s digital age, data privacy and regulations cannot be an afterthought. Recognizing this, we’ve been proactive. By integrating TCPA, GDPR, CCPA, and CASL compliance mechanisms, we’ve provided businesses with a safe platform free from the worries of unintended regulatory breaches.

Omnichannel Connectivity – The digital consumer is omnipresent, spanning various platforms. Our solution ensures that businesses can meet consumers wherever they are. Be it SMS, MMS, Facebook, Chat, WhatsApp, or Line, the promise of conversational messaging remains unbroken.

Analytics – Data drives decisions. Our robust analytical tools provide detailed insights, helping businesses fine-tune their strategies and foster more meaningful customer interactions.

Global Text Messaging – Conversations know no boundaries, and neither do we. With our global text messaging capabilities, we’ve erased geographical barriers, bringing businesses and customers closer.

SMS Delivery – It’s not just about sending a message; it’s about ensuring it’s received. Our commitment to robust delivery mechanisms remains unwavering.

SMS Templates – We understand that in business, time is of the essence. Our advanced SMS Templates not only speed up the communication process but also ensure that every message sent is impactful and aligned with the brand’s voice.

Conversational Messaging – Building and maintaining customer relationships is at the core of any successful business. With our Conversational Messaging feature, businesses can now have meaningful two-way conversations, deepening trust and enhancing customer loyalty.

Each feature aligns with our goal of being the smartest app on Salesforce, ensuring that when businesses talk, customers listen. Whether it’s adhering to compliance standards, enabling omnichannel connectivity, providing robust analytics, offering global text messaging solutions, ensuring SMS delivery, or crafting impactful SMS templates – each element of our service is meticulously crafted.

Salesforce AppExchange Partners: A Journey of Trust and Innovation 

Integration with platforms like Salesforce is not just a feature – it’s a commitment to excellence. Our partnerships with Salesforce AppExchange partners and others like Zoho elevate the CRM experience, making it more insightful and enriching. Our Conversational Messaging Hub is a culmination of years of learning and innovation, and our reviews on platforms like Salesforce and Zoho bear testimony to this commitment.

Voices of Trust – The true Measure of our Success on Salesforce Appexchange

Feedback from our esteemed clients who have discovered us through the Salesforce AppExchange underscores the value we bring to the table. Words from pioneers in various industries only further our belief in the transformative power of our solutions.

2nd Smartest App on Salesforce AppExchange: Crafting Trusted Conversations

At the heart of our journey is an unwavering commitment to facilitate meaningful interactions. It’s not just about being a smart app on Salesforce, but about enabling businesses to have conversations that matter.

And the rise of our company is not just our rise, as this recognition makes us aim higher, and thus we welcome you at the Dreamforce 2023, as we will be unveiling the future of Messaging Solution. 

Join Us at Dreamforce by Salesforce

As we pen this journey, we’re thrilled to announce our latest venture in the world of AI x Messaging. If you’ve been keeping up with our recent emails, you’ll know that something groundbreaking is on the horizon. We’re unveiling our latest innovation at Dreamforce, organized by Salesforce. As partners and patrons of SMS-Magic, this is your chance to get a sneak peek into the future of conversational messaging.

To ensure you don’t miss out on this revolutionary unveiling, Register with us now and be part of the conversation that reshapes business communication.

As we look to the future, we’re excited about the countless conversations and transformative stories waiting to unfold. SMS-Magic is more than just a tool. It is a revolution in conversational messaging for businesses, crafted with passion, driven by innovation, and trusted by the best.